CX0110: Conflict Resolution in Nursing

Course Description:

Conflict Resolution in Nursing is intended to help nurses identify conflict, understand various types of conflict, implement strategies to effectively manage conflict, and understand how to minimize conflict and prevent escalation of conflict situations in the nursing environment.

After completing this course the participant will be able to:

  1. Define conflict and effective communication skills.
  2. Identify four general types of conflict.
  3. List the four primary types of conflict in nursing.
  4. Describe five strategies used to manage conflict.
  5. Identify four components of effective communication skills.
  6. List three rules for effective negotiation.
  7. Explain four organizational tactics for preventing and resolving conflict.

Course Options:

You can read this course for free. Pay for the course only if you want to grade the exam for continuing education credit (Contact Hours) towards your license.

After completing this course you can print your certificate immediately online. Click the logo below to enter the course.

Contact Hours: 1.50
Price: $19.00

To continue, click below.



 

* Upon successful completion of our courses your certificate of completion is immediately available for you to print AND we electronically transfer your completion information to CE Broker every Monday at 4:00PM EST. There is no need for you to mail your certificate; we do it for you electronically!

**Upon successful completion of these courses your certificate of completion is immediately available for you to print AND we electronically transfer your completion information to the State Education Department daily at 4:00PM EST. There is no need for you to mail your certificate; we do it for you electronically!