AUGCB-016: Conflict Management

Course Description:

A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion.

Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.

Agenda

Unit 1 Understanding Conflict

  • Definition of conflict.
  • The up side of conflict.
  • Describe performance expectations related to conflict.

  • Unit 2
    Understanding the Conflict Management Model
    • Using the model
    • Dialog for a conflict conversation
    • When to take action and address a conflict situation

    Unit 3
    Management Case Studies
    • Review of real world cases
    • Analyze and evaluate the cases

    Unit 4
    Strategies for success
    • Creating a standard of performance
    • Creating your own dialog
    • Applying the model

    For more detail about the course, course dates, registration deadlines, click here and then click on the course title.

    Contact Hours: 24.00
    Price: $245.00

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    * Upon successful completion of our courses your certificate of completion is immediately available for you to print AND we electronically transfer your completion information to CE Broker every Monday at 4:00PM EST. There is no need for you to mail your certificate; we do it for you electronically!

    **Upon successful completion of these courses your certificate of completion is immediately available for you to print AND we electronically transfer your completion information to the State Education Department daily at 4:00PM EST. There is no need for you to mail your certificate; we do it for you electronically!