AUGCB-013: Extraordinary Customer Service

Course Description:

Transform your customer service into something extraordinary. As a result more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You'll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.

Agenda

Unit 1 Unit 1: Understanding Your Customer

  • Why customer service is important
  • Knowing your customer
  • Customers are constantly evaluating you
  • Basic customer service skills you may not have thought of

  • Unit 2: Setting Customer Expectations
    • Analyzing customer contacts
    • Developing internal customer targets
    • How to easily exceed your customers' expectations

  • Unit 3: Developing Effective Processes
    • What is working for your customers
    • Re-engineering your process
    • Ways to give the best information
    • Handling complaints

    Unit 4: Marking Customer Service Extraordinary
    • Tweaking the customer's experience
    • Telling the world how great you are
    • Having fun

    For more detail about the course, course dates, registration deadlines, click here and then click on the course title.

    Contact Hours: 16.00
    Price: $195.00

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    * Upon successful completion of our courses your certificate of completion is immediately available for you to print AND we electronically transfer your completion information to CE Broker every Monday at 4:00PM EST. There is no need for you to mail your certificate; we do it for you electronically!

    **Upon successful completion of these courses your certificate of completion is immediately available for you to print AND we electronically transfer your completion information to the State Education Department daily at 4:00PM EST. There is no need for you to mail your certificate; we do it for you electronically!