AUGCB-012: Keys to Customer Service

Course Description:

Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous.

Agenda

Unit 1 Understand Service Matters

  • Longevity and Loyalty
  • Cost of a Lost Customer
  • Engage Your Customer

Unit 2
  • Listen to Your Customer
  • Active Listening
  • Avoid Improper Listening
  • The Power of Feedback

Unit 3
  • Web Sites and Electronic Communication
  • Web-Based Customer Service
  • Disadvantages of Web-Based Customer Service
  • Evaluate Your Web-Based Customer Service

Unit 4
  • Customer Turnoffs
  • Exceed customer expectations
  • Recognize and categorize customer turnoffs
  • Deal with customer expectations and turnoffs

For more detail about the course, course dates, registration deadlines, >click here and then click on the course title.

Contact Hours: 16.00
Price: $195.00

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* Upon successful completion of our courses your certificate of completion is immediately available for you to print AND we electronically transfer your completion information to CE Broker every Monday at 4:00PM EST. There is no need for you to mail your certificate; we do it for you electronically!

**Upon successful completion of these courses your certificate of completion is immediately available for you to print AND we electronically transfer your completion information to the State Education Department daily at 4:00PM EST. There is no need for you to mail your certificate; we do it for you electronically!